For Societies
Run the whole societyfrom one screen.
The Hood Console gives your RWA and facility team every visitor, bill, complaint and staff roster in one place — and a technician app that closes the loop.
Live
gate monitor — who is waiting, inside and waved through
SLA
clocks on every complaint, with the late ones first
CSV
export from the key lists, for your auditors and AGM
1 console
for the RWA, facility manager and office staff
01 / Complaints
Worked from the top. Nothing forgotten.
Open complaints are ranked by how late they are. See who’s waiting for a reply, which are past the promised fix time and how long fixes usually take.
- Late-first ordering against SLA
- Each one shows who it’s with
- “Usual time to fix” to keep promises honest
02 / Residents
Know exactly who lives here.
Every owner, tenant and family member with their flat and relationship. Claims to a flat come to you for approval — or to the owner, for their own tenants and family.
- Owners, tenants and family in one directory
- Approvals for new residents
- End a relationship when someone moves out
03 / Society staff
Every shift, accounted for.
Guards, housekeeping, gardeners and technicians with their shift times and today’s attendance — so you know the society is covered before anyone has to ask.
- Shift times for every staff member
- Today’s attendance at a glance
- Add and manage staff in one place
04 / Daily help
Know who works where — and who’s inside.
Everyone households have registered — maids, cooks, drivers, gardeners — with the flats they serve, days worked this month, ratings and their gate code. Spot shifts left open and anyone not seen in a while.
- Helpers with the flats they serve
- Who is inside right now, and shifts left open
- Ratings and personal gate codes
05 / Emergencies & moves
The moments that can’t wait.
Every SOS with how fast it was answered and what happened. Moving in and out with approvals and deposits.
- SOS response times
- Move-in and move-out approvals
- Deposits tracked against each move
Hood Staff
A separate appfor every trade.
Electricians, plumbers, housekeeping and security each get their own Hood Staff app, scoped to the jobs that belong to them — with to-do, in-progress, sign-off and overdue counts up top.
Keep exploring
Hood foreveryone else.
